Privacy Policy
Effective Date: 18 June 2025
Oak Society (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our customers and visitors. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services at www.oaksociety.co.za.
1. Information We Collect
- Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment information when you place an order or create an account.
- Usage Data: We collect information about your interactions with our website, such as pages viewed, time spent, and referring URLs.
- Device Information: Includes browser type, IP address, device identifiers, and operating system.
- Communication Data: Includes the content of your inquiries, customer service conversations, and email interactions.
2. How We Use Your Information
- To process and deliver your orders
- To manage your account and preferences
- To communicate with you about orders, promotions, and updates
- To improve our website, products, and services
- To detect and prevent fraud or illegal activities
- To comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember user preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Trusted third-party service providers (e.g., payment processors, delivery services)
- Government authorities, if required by law or to protect legal rights
- Affiliated entities and partners, strictly for the purposes outlined above
5. Data Security
We implement security measures such as HTTPS encryption, access controls, and data minimization to safeguard your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access and review your personal data
- Request correction or deletion of your data
- Withdraw consent for data processing
- Opt out of marketing communications at any time
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. International Transfers
If you access our website from outside South Africa, you acknowledge that your information may be transferred to, stored, and processed in South Africa or other countries where our service providers operate.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. Continued use of our services constitutes your acceptance of any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@oaksociety.co.za